Yes, absolutely. All our Nepalese guards are fully compliant with Malaysian regulations, with complete and valid documentation. We have never had a single immigration raid or enforcement incident in our entire history. We will never compromise on this — it protects you as much as it protects us.

Our guards communicate effectively in English and Bahasa Malaysia. This is the most common question we receive — and the answer is always yes. They can speak with your staff, management, residents, and visitors without any communication problem.

We replace within 1–2 hours. If it's urgent and no replacement is immediately available, our Operations Manager will cover the post personally to ensure your site is never left unprotected. Zero downtime. That's our commitment.

We take full responsibility. Pro X carries liability insurance of up to RM1,000,000 for K9 deployments. All dogs are vaccinated, trained to strict standards, and accompanied by a certified handler at all times. All permits and documentation are arranged before deployment begins.

A K9 unit can detect intrusions, hidden items, and suspicious activity far faster and more accurately than a human guard. Their hearing and smell capabilities are dramatically superior. Most importantly — the visible presence of a security dog alone is enough to deter most criminals. They also work effectively in dark, confined, or restricted areas where guards have limited visibility.

Minimum contract duration is 3 months. If you need to terminate, we require 1 month's notice. No hidden fees, no complex exit clauses. We're confident you won't want to leave once you see the results.

We start with a free consultation to understand your past incidents, current measures, and budget. Then our operations team visits the site to identify security gaps and hotspots. From there, we build a customised plan — specific guard placement, patrol routes, K9 deployment windows, and equipment recommendations. You get a plan built for your site, not a generic template.